Use the printer to report and solve errors
Communicate with users and fix issues via the printer control panel
Customers can now report errors directly from the malfunctioning printer – using HP SDS and JetAdvice.
The new HP SDS printer app, Report a Problem, lets customers contact the reseller directly through the printer control panel – instead of having to call or email to report an error.
The reseller / service provider can also respond to the customer via JetAdvice – potentially guiding the person to fix the problem.
See all the other amazing benefits of using HP SDS together with JetAdvice here.
Get a free HP SDS and JetAdvice trial
Keep the customer in the loop
This groundbreaking way of communicating with customers means that a malfunctioning printer can be up and running in no time – without even sending a technician.
The Report a Problem app is easily accessed through the printer’s touch panel. Here, the customer can report an error, see your feedback – and the latest error status.
The customer will know what’s happening all along – and can enjoy a minimum of printer downtime.