At JetAdvice we have a lot of ways to document and support our software.
What we don’t have is a user manual.
And guess what: We’re not going to make one.
We strongly believe that the era of the user manual is over. Instead, the era of user-based documentation and support is here.
As a SaaS provider, we choose to document our services and support our customers in a more agile way than the traditional user manual.
We update our software frequently making sure it’s as good as it can be. This means that a user manual would be quickly outdated.
Our take has always been this: Customers are different and have different needs.
This means that we add much more value to customers by offering them documentation and support in numerous ways and on numerous platforms.
When we document our products and services – and when we determine how to setup our support functions – we always try to see it with the eyes of the users.
What would be the best way for the users to learn more about this aspect?
What would the users want to know about our security measures – and how?
From our perspective there is no doubt that the best approach is to base all documentation and support on the needs of the customers.
At JetAdvice we try to make it as flexible and agile as possible.
We are present on most of the platforms where the users already are. You can get information and help from:
As you can see above, we’re ready to help!
